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IFAs must inform FSA about TCF progress
IFAs must address their shortcomings on Treating Customers Fairly (TCF) promptly and inform the Financial Services Authority (FSA) of their progress, according to Clive Briault, FSA managing director...
View ArticleHandle with care
treating customers fairly A year after the FSA stepped up its fight against firms that do not treat their customers fairly, can we see any tangible improvements? Johanna Gornitzki investigates
View ArticleIFAs outraged as FSA's mystery shoppingreport 'leaves consumers in the dark'
FSA report Industry feels report blames IFAs for the bad service of banks and tied firms
View ArticleFSA decries lack of TCF progress
viewpoint With the onset of Treating Customers Fairly - or TCF - fast approaching, the regulator has published a paper highlighting its progress, says Chris Salih. And it's not a pretty sight
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TCF progress 'difficult to measure', says FSA
The Financial Services Authority has recognised measuring the progress of the 'treating customers fairly' initiative will be difficult for firms and the regulator itself.
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FSA publishes TCF web pages
The Financial Services Authority has published a set of web pages for small firms to help them understand the treating customers fairly initiative.
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FSA to intensify focus on failing TCF firms
The FSA says it is disappointed in the “sizeable” number of firms that failed to meet its March TCF deadline – and warns it will now intensify its focus on them.
View ArticleQuestion: To what extent have advisers and providers embraced TCF principles?
Each month, we ask our industry to answer one big question!
View ArticleFair and square
As advisers get to grips with the principles-led legislation of TCF Kristen Paech takes a look at the challenges they have to face
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Mortgage brokers handed TCF exam warning after FSA fines
Mortgage brokers should take a “rigorous and industry respected” qualification in treating customers fairly after it emerged two firms had been fined and another handed a public censure by the FSA for...
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AMI to help firms meet TCF deadline
The Association of Mortgage Intermediaries (AMI) has launched a campaign to help members meet the March deadline for complying with FSA rules on treating customers fairly (TCF).
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FSA warns on TCF failings in investment and post life insurance
Firms must speed up Treating Customers Fairly (TCF) improvements if they are to meet next year’s deadlines particularly in investment and post life insurance areas, the FSA warns.
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AMI launches TCF guide ahead of March deadline
The Association of Mortgage Intermediaries (AMI) has produced a guide on Treating Customers Fairly (TCF) for small firms, ahead of the FSA’s March deadline.
View ArticleA little TLC for customers
Dominic Fraser-Smith discusses the implications of the new FSA Treating Customers Fairly (TCF) deadlines for equity release
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Sants 'completely contradictory' over dual pricing
FSA chief executive Hector Sants is today accused of making "completely contradictory" statements on the issue of dual pricing in an open letter from mortgage adviser Stuart Duncan.
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DUAL-PRICING CAMPAIGN – Last chance to give your views
IFAonline.co.uk has been inundated with comments on mortgage dual-pricing over the last few months. In response to requests from our readers, we are launching a campaign on the issue with a view to...
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FSA finds vast majority of firms still failing on TCF
Just 13pc of assessed firms met the FSA's March deadline for TCF, the regulator revealed today in its latest update.
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FSA review puts annuity firms under TCF spotlight
Annuity firms must do more to ensure the fair treatment of pension customers, an FSA review into the Open Market Option (OMO) says.
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FSA slams lenders for TCF failing on arrears
The Intermediary Mortgage Lenders Association (IMLA) has hit back at the FSA for suggesting specialist lenders are not adhering to TCF principles when handling arrears.
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Novia wrap to include TCF tools
New wealth management platform Novia has linked with technology provider FinQS to develop tools to aid advisers with TCF responsibilities.
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Novia forms TCF partnership
New wrap platform Novia Financial has formed a partnership with technology provider FinQS to offer cost effective TCF management information tools for advisers.
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Ascentric wrap links to TCF tool
Ascentric has become the second wrap platform to link to the FinQS-developed TCF Centre tool.
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Compliance site for advisers re-launched
A website designed to help advisers meet their compliance and regulatory targets has been re-launched.
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TCF toolbox for advisers launched
Competent Adviser has released its TCF Toolbox to help mortgage brokers and IFAs meet the FSA’s December deadline for full implementation.
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FSA warns lenders on ‘unenforceable' tracker contracts
The FSA has told lenders to ensure they exercise the principles of TCF for customers on tracker mortgages.
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Preparation tool for TCF visits launched
A computer-based system designed to help advisers prepare for FSA ARROW visits, which the regulator says will now include TCF competency, has been launched.
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Novia takes fight to big three
Novia, the new wrap platform founded by Bill Vasilieff, claims to have already taken business from the big three fund supermarkets just weeks after launching its proposition.
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Pension switch principles should apply to entire market-Skandia
The pension switching review has implications for the entire market including platform to platform re-registration, Skandia says
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Intelliflo launches financial planning tools
IntelliFlo has launched a set of tools which allow pension and investment advisers to tailor financial plans for their clients' future.
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Fee charging debate raises eyebrows at IFP conference
Somewhere in the 100-plus pages of the RDR the FSA says advisers will have the freedom to choose how they charge for their services. But is that what they want?
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FOS dismisses ‘reputation damage' fears on public decisions
The Financial Ombudsman Service (FOS) will not seek to redact the names of businesses when it makes public its final decisions following a client complaint.
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Why paying brokers is still the most efficient route to market
Saffron Building Society's John Eastgate on why direct channels still cannot compete with intermediaries Saffron Building Society's John Eastgate on why direct channels still cannot compete with...
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Shadow minister: TCF has failed
A shadow minister has claimed the FSA’s Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.
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MMR review: FCA flags advice risk in overly rigid use of rules
Most customers are receiving suitable mortgage advice but some firms rely too heavily on tightly structured processes, which force their advisers to bend information to give supposedly 'suitable...
View ArticleLenders sign up to uniform mortgage 'tariff'
Professional Adviser Initiative to make mortgage comparison easier Major lenders have agreed to publish mortgage fees in a uniform way by the end of this year to make it easier for consumers to compare...
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